FAQ

How do I exchange digital currency on your platform?
Go to “Buy or sell digital currency” page and choose the type of currency you need and a method for receiving and sending money. Next, you will need to submit a request for a transaction by pressing the Submit Request button, whereupon you will be provided with all the details about the exchange.
How long will it take to complete a transfer?
Time for a transaction with digital currency depends on the particular service, network congestion, amount, destination country, and other factors. For example, an exchange takes 3 hours on average. Our managers will assist you with any request as soon as you contact us.
Why was my request rejected?
To find out the exact reason, please write to UniScope’s support team. Our expert will contact you and resolve any issue. We do our best to make sure that all requests for exchange of digital currencies are processed without unexpected obstacles or delays.
Can I cancel an exchange transaction if I have already paid for my request?
The service launches a digital currency exchange transaction as soon as payment is received. Our services include team work and platform operation; therefore we can cancel your request and charge you our costs for the work done.
When can I make a request to get a response as soon as possible?
You can make a request for your transaction at any time. We will promptly return to you to complete your transaction during our working hours, from 9:00 a.m. to 7:00 p.m. Monday to Saturday.
Why was my request rejected?
To find out the exact reason, please write to UniScope’s support team. Our expert will contact you and resolve any issue. We do our best to make sure that all requests for exchange of digital currencies are processed without unexpected obstacles or delays.
Can I exchange an amount above the value stated on your website?
Contact our support team or the manager who processed your latest transaction. We will discuss this together and find the best solution for the transfer of digital currency. It will depend on the amount and destination of payment, whether it is abroad or within Russia.
I have failed to make payment on time. Where do I get details for payment to resume the process?
We always send all the information on your request in accordance with the contact details provided by you. Please check your personal messages and email box or ask for help from our support team and we will help you resume your transfer or payment for goods.
What other services do you provide apart from digital currency exchange and transfers abroad?
Our service offers fast and secure digital currency payment services around the world. UniScope helps make bank transfers and use digital assets to pay for real estate, cars, vehicle spare parts and goods abroad. We make SEPA and SWIFT transfers successfully and establish payroll projects, helping to transfer funds to foreign and Russian accounts. Your manager and our support team are always there to answer any questions. In the meantime, you are invited to learn more about our services in our PDF presentation.
No amount was credited to my wallet, although I received a message that the request was completed successfully. What should I do?
Contact us via a dialogue with your manager or leave a request through our support team. Your manager is always there to resolve any issues with the transaction status.
How exactly does the exchange of US dollars and rubles for digital currency work in your service?
You contact us for a consultation and start of an exchange. In our communication we clarify all the details of the transaction and tell you about each of its steps. Then we invite you to visit our office in any of the cities of presence of UniScope or agree upon the delivery of digital currency in Russia or abroad.
How can I make an exchange with cash?
We launch any transaction only after money has been received from your hands and in your presence. Our office employees and couriers are ready to take your cash in our cities of presence and neighboring regions during the service working hours. You can use either cash or cashless method to pay for any digital currency exchange or sale service offered by UniScope. For more details you can contact your personal manager via a chat message or by email or when you start your transaction with the Submit Request button.